Hi Sheri - 

I would almost use GS19, 010065, Management Reports.  It sounds like an
operational type report that wouldn't fit in any one schedule, so would
be generic from GS19 - I hope this helps!  Nance 


Nancy E. Tyler
Records Management Specialist
Document Management, EIS, IT
3701 Franconia Road
Alexandria, VA  22310
(P) 703-329-7746; (F) 703-329-8274

-----Original Message-----
From: Virginia Records Officer's Listserv
[mailto:[log in to unmask]] On Behalf Of Sheri Heflin
Sent: Thursday, December 11, 2008 4:19 PM
To: [log in to unmask]
Subject: Customer service records

I work for a public water & sewer utility and need help on which
schedule to use for our HTE Update.  This update is a daily printout
that shows all aspects of what was done in customer service that day.
Its contents cross several schedules, from billing to deposits to meter
reading, etc.  How should we enter this on the RM3?

Thank you in advance for your help!

Sheri L. Heflin
Administrative Secretary
Augusta County Service Authority
(540) 245-5683 Office
(540) 245-5684 Fax
[log in to unmask]

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