Hi Sheri - I would almost use GS19, 010065, Management Reports. It sounds like an operational type report that wouldn't fit in any one schedule, so would be generic from GS19 - I hope this helps! Nance Nancy E. Tyler Records Management Specialist Document Management, EIS, IT 3701 Franconia Road Alexandria, VA 22310 (P) 703-329-7746; (F) 703-329-8274 -----Original Message----- From: Virginia Records Officer's Listserv [mailto:[log in to unmask]] On Behalf Of Sheri Heflin Sent: Thursday, December 11, 2008 4:19 PM To: [log in to unmask] Subject: Customer service records I work for a public water & sewer utility and need help on which schedule to use for our HTE Update. This update is a daily printout that shows all aspects of what was done in customer service that day. Its contents cross several schedules, from billing to deposits to meter reading, etc. How should we enter this on the RM3? Thank you in advance for your help! Sheri L. Heflin Administrative Secretary Augusta County Service Authority (540) 245-5683 Office (540) 245-5684 Fax [log in to unmask] To UNSUBSCRIBE, change options, or subscribe, please see the instructions at http://listlva.lib.va.us/archives/va-rol.html (If using Netscape, must have version 6.1 or higher to view the above page) To UNSUBSCRIBE, change options, or subscribe, please see the instructions at http://listlva.lib.va.us/archives/va-rol.html (If using Netscape, must have version 6.1 or higher to view the above page)