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I have searched the General Schedules and the Code of Virginia, but cannot find any reference to retention of the following records:

·         Applications/authorizations for automatic payment from a credit card

·         Applications/authorizations for automatic payment from a bank account

We are particularly interested in retention of these types of records where customers have discontinued authorization for payment from a particular card or bank account.

Does anyone have any suggestions or specific references?

 

Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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