Does this mean a non-Virginia resident can no longer access the on-line information, even for genealogical reasons?  I am a senior citizen in the western part of the US, and cannot travel to visit the library in person.

I hope you can answer my question,

Gayle Hudgens



-----Original Message-----
>From: "Deal, John" <[log in to unmask]>
>Sent: May 24, 2019 12:33 PM
>To: [log in to unmask]
>Subject: Announcing the Library of Virginia's new catalog system & registration process
>
>The Library of Virginia's New Online Catalog System & Registration Process
>
>An Improved Search Experience
>
>On June 5, 2019, the Library of Virginia will begin using a new online
>catalog and collection discovery system that will improve the user
>experience, including:
>
>·        A more modern, intuitive, and user-friendly design, similar to
>other library catalogs and major online platforms
>
>·        Search results ranked by relevance and the ability to refine your
>search as you would on Amazon or other shopping sites
>
>·        Stronger security for account holder information
>
>·        Coming soon! Search integration with the Library’s digital
>collections and databases
>The new system will require some changes to our registration and library
>card processes. All accounts must be renewed starting June 5, 2019. Please
>see the FAQ section below for details.
>
>*Thank you for your patience as we bring all of our resources into the new
>system and make adjustments as needed. *
>
>For more information, please visit our Contact Us page (
>www.lva.virginia.gov/about/contact) and select a department or staff member
>to reach by email.
>
>FREQUENTLY ASKED QUESTIONS
>
>FOR PROCESSES/CHANGES FROM JUNE 5, 2019, OR LATER
>
>
>
>1. I just renewed my library card, but now my account has expired! What
>gives?
>
>In order to increase security for Library card account holders' personal
>information, we are changing the way we identify our patrons in the system.
>Accordingly, all accounts must be renewed after the changeover to the new
>catalog—*but not before the June 5 date*. The new system will require your
>email address as your primary identifier. You will then enter a new
>password of your choosing. This will allow us to communicate with you
>directly through email regarding your account.
>
>
>
>2. What if I don’t have an email address?
>
>Get one! Our staff would be happy to help you set up a Gmail account or
>another free email service. If you don’t have (or don't want) an email
>address, you will need to visit the Library in person. The Circulation
>staff will assign a barcode as your identifier in the system.
>
>
>
>3. Can I update my information and renew online?
>
>Virginia residents can renew online. When you first access your account in
>the new system, you will be sent to a renewal page. In addition to your
>email address and new password, you’ll be asked to provide your driver’s
>license number in order to validate your resident status. (The Library will
>use your driver’s license number only for validation and will not store it
>in the system.)
>
>
>
>4. I’m not a Virginia resident. Can I renew my card?
>
>Unfortunately, online renewal is not available to non-Virginia residents.
>As a courtesy, non-Virginia residents who have recently received a card at
>the Library may send an email request that includes their full name and
>library card barcode number to [log in to unmask] Within two to
>three business days, we will extend your card to expire on June 4, 2020.
>Otherwise, you can renew in-person at your next visit.
>
>
>
>5. If I have a Library of Virginia library card, do I need to get a new one?
>
>No. Once you renew, your existing library card should function as
>previously.
>
>
>
>6. How long will my account stay current (before needing renewal)?
>
>Your account is good for one year before you will need to renew.
>
>
>
>7. What about my physical card?
>
>Don’t throw away your card! Even if your account has expired, we can link
>your new account to your card. We should also be able to recover any
>unspent money you've added to it for copies and place it in your new
>account.
>
>
>
>8. I still have questions! Whom can I contact?
>
>Please visit our Contact Us page (www.lva.virginia.gov/about/contact) and
>select a department or staff member to reach by email.
>
>To subscribe, change options, or unsubscribe, please see the instructions at
>http://listlva.lib.va.us/archives/va-roots.html
>
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