VA-ROOTS Archives

May 2001

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Subject:
From:
Marietta Sexton <[log in to unmask]>
Reply To:
Date:
Sat, 5 May 2001 22:01:27 -0700
Content-Type:
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I'm embarrassed !!! I just now checked my mail before shutting down, and found my "Thank you
note" had been returned because I addressed it improperly. Could my stupidity have anything to
do with my computer problems??? It does makes one wonder  : 0 )  !!

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> The original message was received at Sat, 5 May 2001 21:20:56 -0700 (PDT)
> from oakfrB024.snowcrest.net [216.102.5.24]
>
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>    ----- Transcript of session follows -----
> 550 <[log in to unmask]>... Host unknown (Name server: listlva.lib.us: host not found)
>
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> Arrival-Date: Sat, 5 May 2001 21:20:56 -0700 (PDT)
>
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>
>   ------------------------------------------------------------------------
>
> Subject: Computer Problems
> Date: Sat, 05 May 2001 19:15:45 -0700
> From: Marietta Sexton <[log in to unmask]>
> Organization: FMP
> To: [log in to unmask]
>
> Thanks to the many members who responded to my plea for help. Most all
> of you have experienced
> the same problem , and could relate to my frustration. The suggestions
> varied , from problems in the
> phone line and the ISP  as being the most likely cause.
> These are the steps I have already taken:
> I first called my ISP to ask if they were having any problems. (  In the
> past , about the time my troubles
> cleared  up, a notice would come from the server saying they had been
> having problems with the phone
> lines ) They assured me they were having none, and had me go through
> some procedures on my PC
> while they "monitored" it. The only thing they suggested was that I
> replace my modem with a "Robotic"
> modem. NOTE: Early this year, when I was having problems, and before I
> learned it was due to the ISP,
> I called the serviceman . He upgraded my browser, and my Netscape
> program, and told me I needed a
> new modem. I had gotten a 56K installed about two and a half years ago,
> and the warranty was still in
> effect, so he said he would contact them for a replacement and would
> have it back in 3 or 4 weeks. Six
> weeks later, I called him only to be told that  he hadn't gotten around
> to returning the old one for an
> exchange ! I told him to come on back and install a new one, but  I
> continued to have problems. This time
> he took it in to his shop to "monitor" it , and decided the NEW modem
> was faulty and replaced it with a
> different brand , and assured me it was working properly.
> In the meantime, none of my local friends ( who use the same ISP ) were
> having problems.
> Next, I called my telephone company repair service. He "monitored" my
> phone from their end, and
> assured me that it was working perfectly. He told me to disconnect the
> connection from the jack for
> 10 minutes, and then reconnect---and that should clear up any problems.
> It didn't .
> NOTE: I had a separate phone line installed just to accommodate my
> computer. I don't use it for personal
> calls , but have checked it for static, as many of you suggested. No
> static.
> Someone  suggested I replace the  connection line between the phone and
> jack, which I will try
> when I can get to the store to buy one. And a couple of you mentioned
> having the ISP adjust my
> Timing.
> Thanks again for all your help, and hopefully my problem will soon be
> resolved . You're a great group !
> Marietta
>
> The only other suggestion was to install a new connector line to my
> phone and jack, which I will try as
> soon as I can get to a store to buy one.

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